By using the services provided by Pure Blue Laundromat you acknowledge you have read and accepted the following Terms of Service. You acknowledge these may change without notice.
These Terms of Service apply to all services provided by Pure Blue Laundromat, including its online system. These Terms of Service supersede other contractual documents between Pure Blue Laundromat and the customer.
In these Terms of Service, the following definitions apply:
All our quoted prices are inclusive of GST and may change without notice.
All invoices must be paid before items can be collected, unless arranged otherwise with Pure Blue Laundromat. We reserve the right to hold onto your items until payment is made in full.
Every effort is made to process your item in the agreed timeframe. If for any reason there is a delay, we will not be held liable.
In the event it is your responsibility to pick up your laundry, any items that are not collected within two months of being dropped off may be disposed of. We will not be held liable for any loss due to non-collection within this time.
We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For items that need to be specially treated e.g. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried. This information can be found on the care label that is attached to the garment. We will not be liable for items damaged that have been processed in a tumble dryer although the items state they are suitable for this.
If you specifically request an item to be treated which contradicts the care label, we will discuss with you the potential risks before treatment. With your verbal agreement we will process your item, but we will not be held liable for any damage that may occur. Without your verbal agreement we will not be able to process your item.
We accept no liability for damage to accessories such as beads and buttons and any damage to hems or trims that are excluded in the care label.
We accept no liability if a care label is missing from your item.
Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.
We follow a safe limit cleaning policy. This means we will treat every item we accept as specified by the customer, but we will not remove every stain if, in our professional opinion, stain removal will damage your item or it is a pre-existing stain. Please talk with one our team about specific stains, who can advise whether it can be safely treated. We inspect each item before it is returned to you to make sure it meets our strict quality control measures.
Before treatment, if we see any damage that could be made worse during treatment, we will talk with you about any concerns we may have. We do not inspect every item however and cannot hold any liability for further damage being made to already damaged items. We do not guarantee all pre-existing damage is found before processing. Please talk with one of our team if you have any questions about your items, such as colourfastness, age or condition, either when you drop off your item to us or when we collect for treatment.
We use industry standard processes best suited to the nature and condition of bulk load washing. In the rare instance your item is damaged due to defects in the material or pre-existing damage, such as small holes or tears made worse by treatment, we will not be held liable. We do not guarantee against colour loss, colour bleeding, shrinkage or damage to tender fabrics. Our liability for any damage to items caused by us shall not exceed 10 times our charge for cleaning that item regardless of brand or condition. No claims for damages will be accepted after 48 hours after delivery of your item. Due to the delicate nature of household items and fabrics, we accept no liability for damage to household items, including blankets, during treatment. Due to the delicate nature of leather and suede, we accept no liability for damage, including fading, during treatment.
In the rare case your item is lost or misplaced while in our care, please advise us within 48 hours of collection. No claims for lost items will be accepted after 48 hours. We take the loss of items seriously and will investigate. If we cannot find your missing item, we accept liability only up to current Recommended Retail Price (RRP) of the item, or a maximum of $75 per item regardless of brand or condition. Please check all items, including pockets, for any personal items such as money, jewellery or other valuables before you drop your items off, or before our collection.
We will make every effort to return any items we find during treatment, but we will not be held liable for any loss of items left with the clothes, for example, left in pockets.
Most items remain onsite during treatment, but occasionally we need to send items off-site, for e.g. alterations, repairs, dry-cleaning, additional further care or, due to machinery breakdown. We follow stringent processes to make sure your items are cared for during transportation and while off-site.
All personal information you give us will remain confidential and will only be used as intended during the course of services. We may use the details you provide to contact you regarding any issues during treatment or regarding payment. We may also use your details to inform you of any specials or promotions that may be of interest. Please read the Privacy Policy located on our website to become aware of what, how and why your personal information is collected.
If a variation in order or price is accepted by Pure Blue Laundromat, the price payable will be adjusted. Once a delivery order has been accepted by us, you are liable for the full cost. Any variation to the delivery order is at our discretion.
Whether you’re looking for a quick self-serve wash, need professional dry cleaning, or prefer our wash-and-fold services, we’ve got you covered.
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